Of course, the provider is properly licensed. As we have already shown in the previous section of the text, it is run by a company from Malta. This company, in turn, acts on behalf of another company based in the UK. Thus, valid licenses are available in the UK, Malta and also Curacao. Only the Curaçao and Maltese licenses are really interesting for Australian customers https://jokaroom-casino.com/ , but the British Gambling Commission gaming license is also a sign of seriousness . The Malta license is an EU license and the Curaçao license is an offshore license. However, it is just as safe and suitable for games that are not protected by a Malta license.
Besides licenses, there are other things to consider when it comes to the safety and security of online casinos. Data protection and data security are important issues these days. JokaRoom Casino works with GeoTrust, the company responsible for issuing digital certificates. With the appropriate certificate, the data is securely protected from access by third parties. Under the menu item “Data Protection” you will also find important information about what data is collected and how it is used. The provider here works very transparently.
Fair play is a basic requirement and is carefully checked during licensing. If there are any discrepancies, the license will not be granted. Subsequently, fair play will also be checked. Responsible play is also the standard for many providers. The topics of youth protection and preventing gambling addiction are brought to the forefront . Kazimba has its own platform with lots of information for this.
And JokaRoom Casino and customers are happy!
Customer service can’t fully convince this provider. At first glance, the most important components are available: online chat, email address and FAQ area . However, the live chat occasionally revealed a few weaknesses when we asked it a few specific questions. For example, we referenced the logos on the JokaRoom Casino website regarding payment options, but later found that some payment options were listed but not available to Australian customers. Speaking of Australian: a plus is that the staff speaks, although there is always a customer service person on board. An e-mail address is available for written inquiries.
Commendably, there is a FAQ section for the players among you who want to help themselves without contacting customer service. This area is also available in German and is divided into several main categories. However, you cannot select the individual categories directly. So you may have to scroll to the end of the FAQ to get to the area you are interested in. It doesn’t change the quality, but you could choose a more convenient option.
The usability of the JokaRoom Casino Web site
We can positively rate the usability of the JokaRoom Casino website. Registration and the game itself are simple, the structure of the site is also very simple . In addition, you should have no problems finding important information. We noted positively that, while meeting the technical requirements, many of the games also work in free mode. We did not like that the conditions are entirely in English.
JokaRoom Casino app: choice via web app
Mobile games did not stop at this provider either. There is no JokaRoom Casino app to download , but you can access the provider’s games through the web app. All you need is a stable Internet connection and a browser on your tablet or smartphone. The offer also includes only slot machines. Like the tabletop version, many of the games are available in the free version with play money, but you’ll need a player account for that. If you play a lot on the road, you should also be interested in the best slot machine apps .
Conclusion: the approaches are good, but there is work to be done
Overall, our impressions of JokaRoom Casino were positive. We especially liked the selection of slot machines and the fact that it is a safe and reputable provider. This way, you don’t see that you have encountered a JokaRoom Casino scam, and you can get started without any problems. The bonus is also a positive phenomenon, as it offers a whopping amount of up to €1,100. 125 free spins for NetEnt machines and lots of loyalty points .
However, the bonus terms are not suitable for fans of card or table games – they do not count. The handling of payment methods, which players without an account can only guess at in the form of logos, needs improvement. It clearly lacks comfort and transparency . Support could also be improved in the area of live chat, while mobile games, on the other hand, have been conveniently solved with a web app.