In our testing report on winward casino online, you can see that the provider is well positioned around the cash register. The usual representatives such as credit cards, instant transfer, bank transfer, Trustly, Giropay, Skrill, Neteller, EPS, Zimpler or Instadebit are offered here. As a rule, the minimum deposit amount is ten euros, although there may be differences between individual options. As with commissions, you should always look closely at the deposit area. How quickly the deposited amount is credited to the player’s account depends on the respective payment method.
Of course, every player, first and foremost, wants to know how his payouts are doing with the provider. Problems or difficulties with the withdrawal of winnings are unknown to us and cannot be detected in the test. However, it is a bit unfortunate that the provider has set the maximum payout limit for the month at only 7000 euros. Whoever gets it right has to pay out his winnings in a few months. Not optimal. It is also important to note that withdrawals can only be made using the method used to make a deposit. In addition, players must verify themselves before the first payout. This means: a copy of an ID, passport or other official document must be presented.
Winward Casino: unique encryption for customer protection
No player likes to gamble where he does not know if he will ever get his winnings. However, in this context, Winward Casino customers have nothing to worry about. Not only has the provider been active in the market for eleven years, but, of course, it also operates with a perfectly normal regulatory license. In particular, it is a license from the Malta Lottery and Gaming Authority, which removes any doubts of seriousness. SSL encryption is also installed for protection. This can be used to encrypt all user data that players enter on the website.
If that’s not enough, it’s advisable to consider working with iTech Labs. This regularly checks payout percentages and random number generators from Winward Casino and therefore detects suspected fraud at an early stage. Here we would also like to mention the collaboration with GamCare, which can also be seen as a clear indication of a serious method of operation.
Winward Casino – the best decisions are made here
When it comes to customer service, our Winward Casino test report also paints a decent picture. The support staff is available to customers seven days a week. Unsurprisingly, contact can be made by email, for example, which in our opinion is not recommended because of the waiting time of about 24 hours. The best solution is a chat room, where you can usually rely on a German-speaking employee. The third alternative in the group is a telephone hotline, for which, however, there is a charge for an international call. Note: the customer service is unfortunately not available 24 hours a day, but “only” from 6 to 23 hours.
By the way, customer support is supplemented by a section on frequently asked questions. Here, the provider answers the most frequently asked questions of players and, of course, gives the right answers. Just check this FAQ section for a quick overview.